Technical Support Contracts

The service contract is a product created to provide support, security and peace of mind to your company, to solve problems related to the IT infrastructure (Windows servers, computers, routers, users’ daily problems).

Our service contract customers need their IT and communications equipment to be in optimum condition and the systems and applications they use to work properly at all times.

Consultoría Avanzada en Sistemas has a team of engineers that attend the technical support requests remotely and on-site the same day in the municipalities of San Nicolás, Monterrey, San Pedro Garza García, Apodaca and Escobedo, the other municipalities of the metropolitan area are also covered by our service by appointment.

We offer different types of monthly and/or annual service contracts so that our clients can choose the best option according to their company’s needs.

Benefits of the technical support contract

Consultoría Avanzada en Sistemas has more than 20 years of experience offering technical and on-site support services in Monterrey and the metropolitan area.

We guarantee the quality of our services so that your company has a continuous operation and we supervise every detail so that nothing escapes our control.

We have expert engineers in Information Technology with more than 20 years of experience in the management of networks and servers based on the Windows platform and brands such as HP, and Sonicwall.

Our engineers are certified and in constant training to offer the best service.

What kind of services are included in a technical support contract?

• Online ticket and support request management system accessible from any device (PC or mobile).
• Face-to-face, telephone or remote support to users and computers (desktop and laptop).
• Resolution of virus infections
• Computer reformatting
• Preventive maintenance of computers (laptops and PCs) and printers.
• Proactive proposal for renewal of equipment, licenses and obsolete equipment.
• Quotation and sale of equipment and software licenses of the main brands in the market.
• Service report (logbook): report of incidents and time spent.
• Implementation of service standards and best practices, backups and information security, etc.
• Windows Servers: Installation of licenses, shared resources, IP reservations, configuration of trimmed profiles, on-demand monitoring of servers (performance, capacity and scheduled backups).
• Mail: Mail configuration, PC and Mac configuration, PST repair, message reception troubleshooting.
• PC and laptop repair: Backup and reinstallation, cloning, virus problems, office, domain profile and driver configuration.
• Printers: Problems, configuration and diagnosis of printers.
• Hosting: Account creation, page problems, backups, troubleshooting.
• Web domain: Domain name registration.
• Hardware and software inventory: Microsoft branded software audit and documentation
• Sonicwall/Fortinet: Rule configuration, CFS, interface configuration, routing configuration, troubleshooting, VPN configuration.

Means of technical support

• Telephone assistance
• On-site assistance

Means of contact for assistance requests:

• Phone
• Ticketing system
• WhatsApp
• E-mail address

Remote access tools:

• teamviewer
• AnyDesk

Hours of operation:

• Monday to Friday from 8:00 am to 7:00 pm and Saturdays from 9:00 am to 2:00 pm.
• Outside office hours, with additional cost.

Price:

• Discounts according to the policy contract.

Response time:

• Immediate in cases of emergency that compromise the operation.
• Thirty minutes (remote) in cases that do not compromise the operation.
• Next business day in cases of scheduled services

How to take out a technical support policy?

• Call 81-8135-9302 or send an e-mail to [email protected].

• Windows Server Technical Support
• Help Desk
• Technical user support
• Remote technical assistance
• On-site technical assistance
• High priority service