In the competitive world of restaurants, technology plays a crucial role in customer experience and daily operations. From POS terminals to surveillance cameras, ensuring every device works correctly is vital to maintaining productivity and avoiding disruptions that could impact sales and customer satisfaction.

At Consultoría Avanzada en Sistemas (CAS), we bring 24 years of experience providing IT solutions to businesses. Now, we are expanding our services to meet the specific needs of the restaurant industry in Monterrey, where population growth and international franchises have driven high demand for specialized IT support.

How Does Our IT Support Service Work?

We have designed a flexible and efficient service contract model tailored to the needs of chain or franchise restaurants. These contracts include agile response times for both remote and on-site support, depending on the urgency of the issue.

Benefits of Our Service Contracts

  • Immediate attention for critical issues like connectivity loss in POS terminals.
  • Remote resolution within 30 minutes for low-priority incidents.
  • On-site support within 4 hours for urgent cases like surveillance camera or digital screen failures.

Real-Life Cases: How We Solve Critical Issues

Disconnected POS Terminal

A franchise manager reported that the cashier’s POS terminal was disconnected after an accidental movement. Unable to process payments, customers grew frustrated, and the restaurant’s operations were compromised. At CAS, we dispatched a technician to resolve the issue on-site, restore connectivity, and ensure the terminal was operational again.

Surveillance Cameras Offline

A restaurant manager noticed the surveillance cameras stopped transmitting after some repairs caused movement in the area. Our team inspected the connections and reconfigured the DVR system to ensure the cameras were recording and transmitting as expected.

IT Support for the 5 Most Critical IoT Devices

In addition to POS terminals and cameras, our services cover other essential devices in restaurants, such as:

  • Smart refrigerators with remote monitoring.
  • Connected stoves and ovens for preventive maintenance.
  • Digital screens for menus and promotions.

Our expertise in installing and maintaining IT infrastructure ensures every IoT device remains operational, reducing risks and improving restaurant efficiency.

Why Choose CAS as Your IT Provider?

At CAS, we don’t just solve problems; we prevent them. Our technicians are trained to diagnose, repair, and maintain critical systems in restaurants, whether remotely or on-site. This provides peace of mind to our clients, allowing them to focus on delivering an excellent dining experience to their customers. Discover how our service contracts can keep your restaurant running smoothly, ensuring customer satisfaction and uninterrupted operations.

Ready to Optimize Your IT Infrastructure?

Contact us today for personalized advice: