In recent years, the way small and medium-sized businesses (SMBs) manage their IT infrastructure has changed significantly. With increasing budget constraints, many companies are opting for an on-demand technical support or pay-per-incident model, allowing them to receive high-quality technical assistance without needing to commit to large blocks of hours in advance.
Pay-per-Incident: Adapting to the New Economic Reality
In the past, businesses would purchase blocks of technical support hours, ensuring a specialized team was ready to step in at any time. However, today, due to the global economic situation and the need to strictly control spending, many SMBs prefer to adopt a pay-per-incident model. In this scheme, businesses only pay when incidents occur, eliminating the cost of unused hours.
This shift in approach allows businesses to maintain flexibility and reduce unnecessary expenses. By not having to invest in blocks of hours that may not be fully used, operational costs are more easily reduced, offering an immediate benefit to SMBs.
Cost Reduction with Flexible Technical Support
The on-demand technical support model not only allows businesses to pay for incidents as they arise, but it also promotes cost reduction over the long term. This is because businesses can better plan their IT investments, avoiding the commitment of resources to areas that do not require constant attention.
Additionally, this model enables businesses to hire experts for advanced server configurations, network management, or devices like SonicWALL only when strictly necessary. This way, they can combine having an in-house, lower-profile IT engineer with hiring experts for more critical or complex tasks.
Pay-per-Incident: An Efficient Alternative
Pay-per-incident has become one of the most requested options among our clients as it allows for specific problems to be solved efficiently and quickly, without the need for long-term commitments. This approach is ideal for businesses with an internal IT team handling day-to-day operations but requiring additional support for critical incidents, such as:
- Issues in server administration.
- Disaster recovery solutions.
- Advanced configuration of SonicWALL routers.
This payment model is especially useful when external intervention is needed for problems that require advanced skills or for businesses with an internal IT team lacking the necessary expertise in certain areas.
On-Demand Technical Support: The Ideal Solution for SMBs
With a technical support model based on pay-per-incident or on-demand service, SMBs can access the expertise of Consultoría Avanzada en Sistemas without straining their budget. This flexible approach ensures that resources are used efficiently, optimizing IT infrastructure performance and guaranteeing system security.
Consultoría Avanzada en Sistemas specializes in offering customized solutions for each client, ensuring that their IT infrastructure operates efficiently and securely. Whether your business needs one-time support or advanced configurations, we are here to help.
Contact:
- Phone: WhatsApp at 81-1174-5075
- Email: [email protected]