In today’s fast-paced business environment, technology plays a vital role in day-to-day operations. Ensuring quick and efficient technical support is no longer a luxury—it’s a necessity. Remote user support provides a modern solution to resolve technical issues without the need for on-site visits, saving time and ensuring uninterrupted workflows.
At Consultoría Avanzada en Sistemas (CAS), we bring over 15 years of experience in delivering top-tier remote support services. By leveraging tools like GotoAssist, TeamViewer, and AnyDesk, we have refined our processes to provide agile solutions tailored to our clients’ needs.
How Does Our Remote Support Service Work?
Our remote support model is designed to deliver efficiency, transparency, and quick resolutions. With service agreements, businesses can purchase a monthly hour bank, ranging from 10 to over 30 hours, tailored to their specific needs.
A Streamlined Support Process
Traditionally, clients would contact support via phone or help desk systems. Today, with tools like WhatsApp and live chat on our website, response times are faster, and user experiences are greatly improved.
Every interaction is logged in our ticketing system, which clients can access at any time. At the end of each month, we provide a detailed usage report, summarizing incidents addressed along with direct links to each ticket for transparency.
Types of Incidents and Their Complexity Levels
To ensure effective support, we classify incidents into three main categories based on their complexity:
Low-Complexity Incidents
- Email access problems.
- Errors opening or locating important files.
- Printer malfunctions.
- Disk space warnings.
Moderate-Complexity Incidents
- Slow PCs due to overload or suspected malware.
- Connectivity problems with network resources or the internet.
- Intermittent issues with wireless or Ethernet networks.
- Network slowdowns affecting multiple users.
High-Severity Incidents
- Router or switch failures disconnecting key users and devices.
- Hardware errors, such as failing hard drives.
- Major network problems affecting essential services.

Benefits of Ticketing Systems and Monthly Reports
Ticketing System Benefits
- Quick and organized incident logging.
- Detailed documentation of issues and resolutions.
- Always-on access for clients.
Monthly Report Advantages
- Consolidated summaries of tickets addressed.
- Clear descriptions of problems, actions taken, and time used.
- Direct links to individual tickets for easy reference.
This approach enhances the client experience, optimizes resource utilization, and builds trust in our operations.
Empower Your Users Today
Remote user support is more than a technical solution—it’s a tool that helps businesses operate seamlessly, reduce costs, and ensure their IT infrastructure runs optimally.
At Consultoría Avanzada en Sistemas, we provide agile, transparent, and efficient services tailored to each client’s unique needs. From simple issues to critical incidents, our team is ready to deliver high-quality solutions quickly.
Ready to Optimize Your User Support?
Contact us today for personalized advice:
- WhatsApp: 81-1174-5075
- Email: [email protected]
Discover how we can help keep your IT infrastructure running smoothly and securely. Learn more about our technical support agreements.