In today’s technology-driven world, businesses face constant challenges in managing their IT infrastructure. From server management to network troubleshooting, having an expert team is essential to ensure operational continuity.
With over 25 years of experience, CAS specializes in providing IT support in Monterrey for small and medium-sized businesses (SMBs), offering flexible solutions tailored to each company’s needs.
1. Expertise in IT Management for SMBs
IT support for SMBs differs from that of large corporations. At CAS, we understand the needs of businesses with 5 to 150 employees, where technology must be reliable without the complexity of large infrastructures.
- We implement scalable solutions that adapt to business growth.
- We optimize the use of technology resources to maximize your investment.
- We provide expert guidance to improve operational efficiency with the right technology.
Success Story: Cotresa
Cotresa, an industrial sector company, trusted CAS for IT management. We implemented Windows servers with Hyper-V, enhanced security, and optimized infrastructure to reduce downtime.
2. Flexible Service Models: Hourly Blocks, Per Incident, or Continuous Support
We understand that each business has different needs, which is why we offer service models designed to meet various requirements:
- Support by hourly blocks – Ideal for businesses that require frequent assistance with controlled costs.
- Support per incident – For specific issues without long-term commitments.
- Individual hourly support – Perfect for companies needing occasional assistance with full flexibility.
Additional Benefit:
By contracting a support plan with CAS, businesses receive priority service and preferential rates for additional services.
3. Support for Windows Servers, Routers, and Firewalls
An SMB’s IT infrastructure relies on critical systems such as Windows servers, routers, and firewalls. At CAS, we provide:
- Administration and monitoring of Windows servers and virtualized environments with Hyper-V.
- Configuration and maintenance of enterprise-grade routers for optimized connectivity.
- Implementation and management of firewalls to protect the network from cyber threats.
Network security is a top priority. With our expertise in SonicWall and other firewall solutions, we ensure protection against cyberattacks.
4. Support for Users and IT Administrators
Many SMBs do not have an internal IT team or rely on a single IT manager who needs specialized support. At CAS, we offer:
- Technical support for end-users to resolve PC, software, and peripheral issues.
- Assistance for IT administrators, helping them optimize and maintain their infrastructure.
- Training and best practices to enhance the use of technology within the company.
Based on our experience, 80% of IT issues in an SMB can be resolved in under 30 minutes with proper remote assistance.
5. Fast Response and Priority Service
Downtime costs money. That’s why at CAS, we guarantee quick response times based on the urgency of the issue:
- Immediate remote support for minor incidents.
- Response within 30 minutes for critical issues affecting operations.
- On-site support within 4 hours for major connectivity or server failures.
At CAS, we prioritize incidents based on their impact on business operations.
Request Your First Quote with a Discount
We want you to experience the quality of our service. Request your quote today and receive a discount on your first contract.
Email us at: ventas@cas.mx
Contact us via WhatsApp: 81-1174-5075
